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What & How ( Articles )

BASICS

How do I report something to you?

Learn how to let us know if you've encountered something suspicious or inappropriate on the site.

Description

At Bunjoo, we rely on our community to help us keep everything as it should be.

Reporting an ad

You can report any ad from its page. You'll find the report button on the right, just below the seller’s contact details.Please report an ad if you think it’s:

1.       illegal or fraudulent

2.       spam

3.       a duplicate

4.       in the wrong category

5.       against posting rules

Share any information you think is relevant. Our guide to reporting an ad shows you how.

Read through our safety advice and review our posting rules and you’ll be a shining example of how to keep yourself and other users safe on Bunjoo.

Reporting technical security issues

If you have discovered a possible weakness in Bunjoo's technical security, please report it to the Bunjoo team under the terms of responsible disclosure. Click here to report a technical security issue.

I can’t find my Ad?

If you’re having trouble finding your ad,read this article to learn more.

Description

After creating your ad, it gets sent to our internal systems. Processing times can change depending on how busy the site isat the time. If it's taking a little longer than expected, please bear with us.Once it goes live we’ll send you an email to confirm, and a link to your ad.

Checking on Your Ads

Your ads can be found in ‘Manage my Ads’ in the ‘Active’ folder. If your ad is removed for any reason, it will be in the‘Inactive’ folder.

There are a few reasons why your ad might be not be live:

Expired: Adverts posted in Services, Job and Property are live for 90 days.Community, Pets, Motors and For Sale adverts are live for 90 days.

Removed: Ads are removed from our end if we believe it breaches one or more of our posting rules. An email with more information as to why this has happened will be sent to your registered email address.

Needs Edits: Ads are occasionally placed in edit mode from our end. We will send you an email advising you what needs to be tweaked.Once that’s done, the advert is good to go.

Processing: Ads can take some time to go through our systems. The exact amount of time depends on the ad and how busy Bunjoo is at the time. You'll receive an email to let you know when it's officially gone live.

Haven't received an email? Make sure to check both your inbox and spam folder.

 

What to DoIf I’ve Been Scammed

Learn what steps to take if you’ve been the victim of fraud.

Description

Whether you've been defrauded by someone or you think you've discovered stolen goods, you should always contact your local police to report the incident and get a reference number. If the police take the matter further, the investigating police officer will contact us. We'll do all we can to provide the police with any information that helps their investigation.

Before you go to the police

If your item hasn't arrived, it may not be a case of fraud or stolen goods. It could be that you're just dealing with a seller who is slow to send an item or keep in contact. In either of these cases, please try contacting the seller directly one more time to resolve your problem.

Is it a crime?

If you report your case to the police,they'll decide if it should be investigated as a crime or civil dispute. If the police feel that your case doesn't involve a criminal intent by the other party, they may advise you to take your own civil action to recover your losses. This is done through a local court or tribunal, which deals with small claims. For this, you'll need to know the name and address of the other party.A police officer will be able to help you with this process.

How do I make a police report?

The simplest way is to go to your local police station or call the local police operator on a non-emergency number. Inmost cases, your report can be taken by telephone and followed up later. To report fraud and cyber crime, you can also file a report online through Action Fraud.

 

What evidence do I need?

The police may need these from you:

Essential details such as the nature, date and time of the offence

The name and contact details of the victim and suspect(s)

Any email exchanges between you and other person

If relevant, the Ad reference number or a printed copy of the Ad on Bunjoo

If you decide to report a fraud to the Police, please get them to contact us. Many of the police have our direct email and if they don't, ask them to contact us through the Help Desk. Bunjoo is happy to help the police in their investigations once you've reported it.

 

How do Ireport something to the Police?

Learn how to decide when to escalate anissue to the authorities and how to file a report.

Description

Most experiences on Bunjoo are safe and successful, especially when you follow our Stay Safe Advice. But sadly, not everyone has honest intentions.

If you’re worried that your Bunjoo trade has broken the law (maybe you suspect goods bought in good faith are stolen),or you’ve been the victim of cyber crime (perhaps you’ve had money stolen from your account with a phishing email), you need to report it.

Use these steps to help you decide when to escalate your issue and who to tell.

Try the seller one more time

They might have a good reason for being slow to respond or send your item out. Tell them your concerns. If they're genuine, you might resolve the situation quickly without involving the police.

Decided it’s fishy? Report it quickly

For goods you suspect are stolen: report itto your local police station or call 101.

For fraud and cyber crime: Report it online to Action Fraud or call 0300 123 2040.

In both cases, have the following information to hand:

1.      Details of what’s happened,including names, addresses, dates and times

2.      Details from the Bunjoo trade,like the ad reference number and any emails you or they sent.

Nextsteps

You’ll get a crime reference number and the authority you reported the crime to will get in touch to tell you what happens next.

A report to Action Fraud will go to the National Fraud Intelligence Bureau (NFIB). They’ll assess whether there's enough evidence for the police or appropriate law enforcement organisation,like Trading Standards, to investigate.

If the police contact us for more information, we’ll do all we can to help.